Barclay Sales was incorporated in 1971, and began as a one-man agency with a smile, a briefcase, a part time secretary and an answering service. What was key then, and remains so now, is our focus on relationships and customer service.
In 1982, at the urging of one of our manufacturing customers, Barclay Sales began to warehouse on consignment. From the purchase of our first 3,000-square foot building, including office space, we have expanded into the multiple facilities we operate out of today, including our 28,000-square foot corporate headquarters facility in British Columbia that includes 4,000-square feet of office and showroom space.
Today, the people who run our business, own our business, and our commitment to long-standing relationships and excellent customer service date back to the day our founder started the company.
Barclay Sales is involved in key organizations as board members such as the Canadian Institute of Plumbing and Heating, American Society of Plumbing Engineers, the BC Water and Waste Association – Cross Connection Committee and the Thermal Environmental Comfort Association. Barclay Sales also maintains strong relationships with all trade schools to keep them abreast of new technologies and train their staff.
If you are looking to outsource your sales, customer service, and or distribution in the Wholesale Plumbing and HVAC market in Western Canada or the Pacific Northwest, please contact Barclay Sales to discuss the opportunity of building the success of your business.
At Barclay Sales there are five pillars that drive our customer service focus and set us apart from all others:
1. Relationships create solutions
The entire Barclay Sales team is committed to one thing - relationships and sales solutions for our customers that are second to none – helping to grow their brand exposure and bottom line. We’ve established these connections over 40 years in business and our customers rely on them every day.
2. Passion and energy for the business
Whether in our warehouse in BC, or leading our sales efforts or managing our distribution center in Alberta, or delivering exceptional customer service through our inside sales division, every member of our team has a passion and energy for our business that fuels our customers’ continued success.
3. Knowledge of our customers' business
Barclay Sales does things differently than most other sales agents - we get to know your business, and your challenges and opportunities – and work together to overcome the challenges and make the most of every opportunity.
4. Innovation and speed
In a business where everything is as commodity, our innovative and fast outside sales team has the professional sales experience and commitment needed to position and sell customers’ products on more than just price. They know how to ask for and close a sale.
5. Well-balanced product lines
We compete in all the areas that matter – high volume price-sensitive items, standard shelf items, and specialty products that exceed expectations for quality and service, resulting in well-balanced product lines, allowing us to completely cover the markets we serve.